TERMS AND CONDITIONS
1. Voucher is valid for all online purchases.
2. Voucher is not exchangeable for cash and is non-refundable.
3. No reissue or reimbursement for any lost or void voucher.
Voucher can only be used once.
will not be liable to you for any loss and/or damages of any kind
suffered in connection with:
a. Your purchase, redemption and/or use of the Voucher;
b. Your inability to use the Voucher due to lost or forgotten or void or
as a result of your giving the wrong contact information; or
c. The use of the Voucher by any person(s) not authorised or approved by
We reserves the right at our absolute discretion to vary, delete or add
to any of these Terms and Conditions and/or substitute or replace the
Voucher with another product or program of equivalent value from time to
time without any prior notice.
redeeming the Voucher, you agree to be bound by these Terms and
Conditions as well as Our Policy, details please refer to
What is RV Voucher?
RV Voucher is an electronic voucher where its value is NOT fixed or
specified. Voucher value will vary according to situation. Multiple RV
Voucher can be used at the time of order and any unused balance will
remain in your Voucher Account. RV Voucher is good on any purchase
amount and it is non-transferable.
How do I get my RV Voucher?
RV Voucher will be issued if there is a refund to you, regardless of the amount of refund, including overpayment or good returns refund. Voucher value
will be the amount refunded.
On normal working days, RV Voucher will email to you within 48 hours
after completion of the purchase or returns procedure and may take
longer time during weekend.
How do I redeem my RV Voucher?
Enter your voucher code in ＾Credit Available￣ field at Payment
Information page during checkout and click the ＾Redeem￣ button. The
voucher will be validated and if
you have a valid voucher the amount will be added to your Voucher
If you have funds in your Voucher Account, an extra check box will now
appear above the ＾Redeem￣ button. To actually use this balance towards
the payment total, simply ticking this box will apply those funds in
your Voucher Account.
Amount of voucher deducted will showed at Order Confirmation page,
thereafter; follow the step to complete the ordering process. You only
have to pay the balance for your purchase.
To successfully redeem your voucher, you must complete the online
ordering process; if you do not, the voucher balance will be saved in
your Voucher Account and there is not need to re-enter the voucher code
again during your next visit.
RV Voucher is non-transferable and attach to your account so that only
you can redeem. We will not process any order places if the account ID
and the RV Voucher code does not match our record.
What is the expiry date of my RV Voucher?
RV Voucher has no time limit; it is valid from the issue date until
What if my RV Voucher is lost or stolen?
You must ensure that your RV Voucher is always in safe hands. We
accept no responsibility for lost or stolen vouchers. However, at our
sole discretion, we may re-issue the voucher provided it has not yet
Can I pass my RV Voucher to anyone else like my family or friends?
No. RV Voucher is non-transferable therefore it cannot be utilized
by your family or friends.
What if I didn't receive my e-mail containing RV Voucher?
If you are eligible for RV Voucher but do not received it, please
check you spam folder in you mailbox, there could be possibilities that
your inbox is full or blocked or email address is invalid.
To ensure proper delivery of our email, please add
firstname.lastname@example.org to your address book or provide us another
valid email, otherwise our email will not be able to reach you.
I wish to cancel an order paid for by RV Voucher; can I still use it at
No. However, once your order has been cancelled, we will email you a
new RV Voucher with same value.
I wish to return an order paid for by RV Voucher; can I still use it at
No. All returns are subject to Our Returns Policy, please see
The amount paid by RV Voucher will refund in RV Voucher with same value
and the remaining amount after minus the necessary returns expenses will
refund by Cheque.
Who do I contact should I encounter a problem with RV Voucher?
Please forward your problem in details to
Guest Support team will make every attempt to clarify your issue as soon