There are 2 types of vouchers available, SV Voucher and RV Voucher. Unless mentioned otherwise, the terms and conditions below applied to all types of vouchers.
　

TERMS AND CONDITIONS

1. Voucher is valid for all online purchases but is not exchangeable for cash and is non-refundable.

2. No reissue or reimbursement for any lost or void voucher.

3. Voucher can only be used once.

4. We will not be liable to you for any loss and/or damages of any kind suffered in connection with:
   a. Your purchase, redemption and/or use of the Voucher;
   b. Your inability to use the Voucher due to lost or forgotten or void or as a result of your giving the wrong contact information; or
   c. The use of the Voucher by any person(s) not authorised or approved by you.

5. We reserves the right at our absolute discretion to vary, delete or add to any of these Terms and Conditions and/or substitute or replace the Voucher with another product or program of equivalent value from time to time without any prior notice.

6. By redeeming the Voucher, you agree to be bound by these Terms and Conditions as well as Our Policy, details please refer to Our Policies.

SV VOUCHER

What is SV Voucher?
SV Voucher is an electronic voucher where its value is fixed or specified. SV Voucher comes in denominations of RM3 and RM10. Limit one SV Voucher per transaction and must be fully redeemed at the time of order. No refund will be given for any unused balance.

RM3 SV Voucher is good on any purchase of RM30 or more, RM10 SV Voucher is good on any purchase of RM50 or more. SV Voucher is freely transferable.

How do I get my SV Voucher?
With each order you will receive two (2) SV Vouchers worth RM3 each redeemable on your next order or share it with your family or friends if you know someone who is interested in any of our products.

If the two (2) SV Vouchers have been redeemed successfully within the validity periods, after the order has been paid and dispatched, we will send you another SV Voucher worth RM10* as a reward.

On normal working days, SV Voucher code will email to you within 48 hours after delivery of your order any may take longer time during weekend.

*You will not entitle to RM10 SV Voucher if any one of the RM3 SV Voucher becomes invalid or void.

How do I redeem my SV Voucher?
Enter your voucher code in “Credit Available” field at Payment Information page during checkout and click the “Redeem” button. The voucher will be validated and if you have a valid voucher the amount will be deducted when you arrive at the Order Confirmation page. Thereafter, follow the step to complete the ordering process. You only have to pay the balance for your purchase.

To successfully redeem your voucher, you must complete the online ordering process; otherwise, you need to repeat the above step during your next visit. SV Voucher balance will not keep in your Voucher Account.

What is the expiry date of my SV Voucher?
SV Voucher is valid for a period of 3 months from the issue date and it must be fully redeemed within the validity period after which it shall become void. Any request to extend the validity period, reissue or refund will not be attended.

What if my SV Voucher is lost or stolen?
SV Voucher is freely transferable; anyone can redeem it by providing the special code on the designated area on our websites, and therefore please always keep your SV Voucher safe as it cannot be re-issued or replaced if lost or stolen.

Can I pass my SV Voucher to anyone else like my family or friends?
Yes. The SV Voucher is fully transferable and may be utilized by your family or friends. All transfer is final; any claims to modify, revoke or reissue the voucher will not be entertained.

What if I didn't receive my e-mail containing SV Voucher?
If you are eligible for SV Voucher but do not received it, please check you spam folder in you mailbox, there could be possibilities that your inbox is full or blocked or email address is invalid. 

To ensure proper delivery of our email, please add  shop@beauty360degrees.com to your address book or provide us another valid email, otherwise our email will not be able to reach you.

I wish to cancel an order paid for by SV Voucher; can I still use it at next order?
Once SV voucher is redeemed, it becomes void. When an order is cancelled either by customer or automatically cancelled due to non-payment, the voucher will become invalid and therefore cannot be re-used. Please don’t submit an order unless you are ready to buy.

I wish to return an order paid for by SV Voucher; can I still use it at next order?
Upon redemption, SV voucher will become invalid and therefore cannot be re-used. Upon received your returns notification email, SV Voucher issued to you will immediately become null and void. All returns are subject to Our Returns Policy, please see Our Policies.  The amount paid by SV Voucher is non-refundable, and the remaining amount after minus the necessary returns expenses will refund by Cheque.

Who do I contact should I encounter a problem with SV Voucher?
Please forward your problem in details to shop@beauty360degrees.com, our Guest Support team will make every attempt to clarify your issue as soon as possible.

RV VOUCHER 

What is RV Voucher?
RV Voucher is an electronic voucher where its value is NOT fixed or specified. Voucher value will vary according to situation. Multiple RV Voucher can be used at the time of order and any unused balance will remain in your Voucher Account. RV Voucher is good on any purchase amount and it is non-transferable.

How do I get my RV Voucher?
RV Voucher will only be issued if the amount of refund to you less than RM5, including overpayment or good returns refund. Voucher value will be the amount refunded.

On normal working days, RV Voucher will email to you within 48 hours after completion of the purchase or returns procedure and may take longer time during weekend.

How do I redeem my RV Voucher?
Enter your voucher code in “Credit Available” field at Payment Information page during checkout and click the “Redeem” button. The voucher will be validated and if you have a valid voucher the amount will be added to your Voucher Account.

If you have funds in your Voucher Account, an extra check box will now appear above the “Redeem” button. To actually use this balance towards the payment total, simply ticking this box will apply those funds in your Voucher Account.

Amount of voucher deducted will showed at Order Confirmation page, thereafter; follow the step to complete the ordering process. You only have to pay the balance for your purchase.

To successfully redeem your voucher, you must complete the online ordering process; if you do not, the voucher balance will be saved in your Voucher Account and there is not need to re-enter the voucher code again during your next visit.

RV Voucher is non-transferable and attach to your account so that only you can redeem. We will not process any order places if the account ID and the RV Voucher code does not match our record.

What is the expiry date of my RV Voucher?
RV Voucher has no time limit; it is valid from the issue date until redeemed.

What if my RV Voucher is lost or stolen?
You must ensure that your RV Voucher is always in safe hands.  We accept no responsibility for lost or stolen vouchers. However, at our sole discretion, we may re-issue the voucher provided it has not yet been redeemed.

Can I pass my RV Voucher to anyone else like my family or friends?
No. RV Voucher is non-transferable therefore it cannot be utilized by your family or friends. 

What if I didn't receive my e-mail containing RV Voucher?
If you are eligible for RV Voucher but do not received it, please check you spam folder in you mailbox, there could be possibilities that your inbox is full or blocked or email address is invalid.

To ensure proper delivery of our email, please add shop@beauty360degrees.com to your address book or provide us another valid email, otherwise our email will not be able to reach you.
　

I wish to cancel an order paid for by RV Voucher; can I still use it at next order?
No. However, once your order has been cancelled, we will email you a new RV Voucher with same value.

I wish to return an order paid for by RV Voucher; can I still use it at next order?
No. All returns are subject to Our Returns Policy, please see Our Policies. The amount paid by RV Voucher will refund in RV Voucher with same value and the remaining amount after minus the necessary returns expenses will refund by Cheque.

Who do I contact should I encounter a problem with RV Voucher?
Please forward your problem in details to shop@beauty360degrees.com, our Guest Support team will make every attempt to clarify your issue as soon as possible.